ShopSeva.com provides you with a enjoyable shopping experience and you can be assured of authentic quality and prompt delivery. All our products are door delivered and we stand by our quality and provide 100% Satisfaction Gaurantee.
We deliver the items available on our website to most of the location across the country. However, our system checks the serviceable location at the time of registering the order. It will also inform you, if our logistic partner does not service the delivery location that you are trying to specify.
Will I receive the exact item as shown in the picture?
Our vendors will take care to deliver the item exactly what is displayed on the site. However, it is clearly mentioned in the product description that sometimes shades, color and pattern may slightly vary as the image shown on the site is only for viewing and understanding purpose.
How do I make payment?
We accept Visa and Mastercard billed in US Dollars. This means that if you live in country where there are no exchange restrictions (USA, Canada, most of Europe, Australia, Middle East, Far- East) you will be able to use our mall. If you live countries with exchange restriction, you may send us a bankers check. If you live in India, you may send us a Demand Draft or do online transfer for the equivalent Indian Rupee.
How do I know that you have correctly registered the order placed ?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped.
How can I view the products that I have chosen?
You can view the product that you have chosen by clicking on the â€œShopping Cartâ€ which will be available at the top right hand corner of the page.
What is the guaranty / warranty of the item?
Most of the branded products available on ShopSeva.com carry a warranty and guarantee period that is mentioned by the vendor or company. In these cases, the warranty period for the item will be mentioned in the product details page itself. Items like flowers, cakes and chocolates carry no warranty period, as these items are perishable in nature.
Can I have the demo before purchasing the item?
All products on the site are displayed giving complete and accurate details in terms of features etc and the customers are requested to view the data and place an order accordingly. Being an online portal and not a retail store, we do not have products that may be personally viewed.
Can I personally come and pick up the item from your office?
Of course Yes, Customer can come to our office and collect their products.
We are located at shopseva.com, Stardotstar Software Ltd, A-6, Gemini Parsn complex, (Near Hotel palmgrove) Nungambakkam, Chennai.
Is delivery possible on Holidays and Sundays?
On Sundays and Public Holidays in India, no delivery of items through courier is possible. Deliveries will be made either on the previous day or the next day. In case of flowers/cakes/chocolates and a few select items, efforts are made to deliver even on Sundays / Holidays. But we do not commit on assured delivery on these days.
Can I send some message along with the gift ?
Yes, you can send message along with your gifts. Just type in your message in theÂ "message"Â field while placing the order and a personalised card will accompany your gift.
How Can I Cancel My Order?
You can cancel the order placed at ShopSeva.com, by sending us the cancellation request within 24 hours after the order number is generated. We should receive the cancellation request from the shopperâ€™s email id, which is provided at the time of registering the order. You can send us the cancellation request from our â€œContact Usâ€ link by selecting the appropriate subject line.
We believe we have answered the frequently asked questions. But your question may be different. Feel free to contact us using the links available elsewhere on thsi site. We will be pleased to answer your questions. Please allow 1-2 working days for replies.
What should I do, if my order is not processed even after completing the payment process?
All the items available on our website would be delivered to you as per the lead-time of delivery mentioned in the item details after the approval of your order. However, you can contact our customer service department via email by clicking on the â€œContact Us â€ Link